God stil fra Helson

[KimT]

Nu har vi skrevet en del om Helsons bronze ure.
Jeg ville lige kommentere på deres tilbagekaldelse, pga. materiale problemer.

Jeg læste på Panersti det brev som de har sendt til deres kunder.
Der er IMHO virkelig god stil, den måde de håndterer det på <!-- s:up: --><img src="{SMILIES_PATH}/icon_Up.gif" alt=":up:" title="Thumps up" /><!-- s:up: -->

Der er mange andre urfabrikanter, der kunne lære lidt om kundeservice her.

Hvis nogle er nysgerrige, kan der læses mere her [url]"http://www.network54.com/Forum/353391/thread/1328558858/Helson+Bronze+Recall" onclick="window.open(this.href);return false;">http://www.network54.com/Forum/353391/t ... nze+Recall[/url]

[Panerai]

Yes det er god stil. Har selv fået det, men vidste det før. Mit er ankommet idag, så nu er det bare at vente.

[Claus Tukjær]

Har netop fået lagt et par billeder ind på deres hjemmeside.

Og så faldt jeg lige over dette monster [url]"http://www.helson-watches.com/gauge/" onclick="window.open(this.href);return false;">http://www.helson-watches.com/gauge/[/url]

[Panerai]

Claus Tukjær Skrev:Har netop fået lagt et par billeder ind på deres hjemmeside.

Og så faldt jeg lige over dette monster [url]"http://www.helson-watches.com/gauge/" onclick="window.open(this.href);return false;">http://www.helson-watches.com/gauge/[/url]

Super, men du tager jo også super gode billeder <!-- s:up: --><img src="{SMILIES_PATH}/icon_Up.gif" alt=":up:" title="Thumps up" /><!-- s:up: --> <!-- s:up: --><img src="{SMILIES_PATH}/icon_Up.gif" alt=":up:" title="Thumps up" /><!-- s:up: --> <!-- s:up: --><img src="{SMILIES_PATH}/icon_Up.gif" alt=":up:" title="Thumps up" /><!-- s:up: -->

Den gauge synes jeg faktisk er super fed.........., men kommer til at virke meget høj

[Claus Tukjær]

Ja, det er et stort ur, men meget charmerende...... <!-- s:up: --><img src="{SMILIES_PATH}/icon_Up.gif" alt=":up:" title="Thumps up" /><!-- s:up: -->

[Panerai]

Her er teksten som linket til i toppen:

Dear Helson Shark Diver Bronze customer,

unfortunately we had to find out that the previous batches SD bronze watches ( serial number is lower than 690) are not made in the bronze material they are supposed to be.

I apologize that we did not check the material but had confidence in the certificate given to us by the metal supplier.

Meanwhile we have the correct CuSn8 and it is tested by a 3rd party laboratory.

We would be happy to exchange your case to get you the real thing, CuSn8.

Please send us your watch back and we will replace the case and bezel.
Dial, movement, case back etc will stay the same.

While doing this we can also offer you to exchange your bezel to a different one as on your actual watch or change the dial to one of the new dial colors ( as long as our dial stock lasts) this is free of charge.

Of course we will also refund your shipping cost but would appreciate if you could use a just standard parcel but with tracking number .

or

instead of a shipping refund you can get the watch back including a Sharkfin rubber strap with the new bronze buckle, matching your new case.

Up to you.

Please send only the watch head (no strap no lug bars no warranty card or box) back to

Smart Asia Industrial Ltd.
Unit A, 7th Floor, CDW Building,
388 Castle Peak Road, Tsuen Wan, N.T.,
Hong Kong.
Phone : +852 2480 4493


and remark "Helson watch and your serial and back for repair" with the shipping documents.

Please also email me your serial number and name and if you just want it back like it is, but with the correct CuSn8 case, or if we shall change anything else.

We will do our best to get you your watch back as soon as possible.

In case that you sold your watch already it would be great you could forward this email to the new owner.

I am sorry for any inconvenience we caused you and thank you in advance for your understanding.

Best regards Peter